How do I choose the right product for my pet?

Read the product description, measurements, materials, and care instructions before ordering. For wearable items, compare your pet's measurements with the sizing information rather than choosing by breed alone. If you need help, get in touch before placing your order.

How can I get help with an order?

Use our Contact page or email vegantonio3003@gmail.com. Include your order number and the email address used at checkout. Please do not send payment card details.

When will my order arrive?

If you need an item by a particular date, contact us before ordering to ask about delivery expectations for that item and your destination.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you would like to make. We will check whether a change or cancellation is possible; it is not guaranteed.

Can I return an item?

Our current refund policy allows return requests within 30 days of delivery. Items must be unused and in their original packaging. Opened food, treats, chews, and supplements cannot be returned. Contact us with your order number to start a return, and review our Refund Policy for the full details.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days with your order number and a photo of the issue. Under our current refund policy, damaged, defective, or incorrect items are replaced or refunded at no cost to you.

When will I receive my refund?

Our refund policy states that refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.